Shipping Policy

Shipping via FedEx
uTalkALot.com is proud to offer FedEx delivery service for all orders, except in the rare circumstance that FedEx does not deliver to the address you provide.

Shipping Options for Cell Phone Orders
uTalkAlot.com offers FedEx “Next Business Day” and “2nd Business Day” shipping for your purchases.

Select Next Business Day for an additional fee to get delivery of your product next business day after your phone has been activated. The cost to ship using FedEx Next Business Day will be calculated and displayed in your shopping cart.

Select 2nd Business Day to get delivery of your product 2 business days after your phone has been activated. The cost to ship using FedEx 2nd Business Day will be calculated and displayed in your shopping cart.

There can be different charges for each shipping option based on what you order. Orders for single new accounts, contract extensions, shared plans and accessories may have a different shipping fee.

As soon as your order is shipped, you will receive an email notification that includes a FedEx tracking # with a link to track your shipment via FedEx. You may also obtain your FedEx tracking # by logging into Order Status located on the front page of uTalkAlot.com using your supplied email address and password during the checkout process.

Signature Requirement
For your security, FedEx will require a signature at time of delivery. Please select a delivery address where you can sign for your package when it arrives. If you cannot be at the delivery location during the business day, you may sign a FedEx door tag authorizing release of the package without anyone present.  Under all circumstances, you are solely responsible for the physical receipt of your order from FedEx. 

Delivery to Alaska, and Hawaii, and U.S. Territories
We are proud to offer both 2nd Business Day and Next Business Day shipping to Alaska, Hawaii, Puerto Rico, and the U.S. Virgin Islands at no additional charge.

Delivery to P.O. Boxes
In some cases, orders for shipment to P.O boxes may take longer to be approved. Since FedEx does not deliver to P.O. Boxes, these orders will be delivered via another method such as U.S.P.S.

Order Processing Time
If your order includes the activation of a phone with a service plan, then the wireless carrier must approve your application for new service before your phone can be activated. Most phone orders are approved, activated and shipped within hours of being placed. In some cases, the wireless carrier may delay approval due to circumstances beyond our control. If the wireless carrier requires additional information to approve your order, we will contact you immediately via e-mail and/or phone, so when you place your order, be sure to provide an e-mail address that you check regularly.

Order Tracking
As soon as your order is shipped, you will receive an email notification that includes a FedEx tracking # with a link to track your shipment via FedEx. You may also obtain your FedEx tracking # by logging into Order Status located on the front page of www.uTalkAlot.com using your supplied email address and password during the checkout process.

Weekend Deliveries
FedEx Express deliveries are not available on Saturdays or Sundays. However, we use sophisticated shipping software to find alternative methods whenever we can assure that you will receive your package more quickly. For example, if your order is activated on a Friday afternoon, and your home address is within close proximity of our nearby distribution center, we may ship your order via FedEx Home Delivery ground shipping to allow for Saturday delivery. In all cases, you will receive a shipping notification with a tracking number and real-time online order tracking.

Holiday Deliveries
FedEx does not deliver on certain holidays such as Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. Your package will be delivered on the next regular shipping day following the holiday. For more details, see the FedEx Holiday Delivery Schedule.

Out of Stock
We stock a high level of inventory to ensure rapid delivery, but on occasion, we may be temporarily out of stock on a device that is in high demand. In those circumstances, we will not hold your entire order to wait for an out of stock item, and you may receive your order in two shipments.  You will be notified via email if an item you have ordered is out of stock or on backorder.

Multiple Attempts to Deliver Your Package
If FedEx cannot deliver your order after several attempts, your order may be cancelled. However, once your new line of service has been activated, we cannot cancel your wireless service agreement for you. You must promptly notify your wireless service provider if you desire to cancel your service.  Please refer to our return policy for more information.

If You Receive the Wrong Item
If we make an error with your order, please notify us right away (within 7 days of receiving your shipment) via the Customer Service Center, and we will make arrangements to send a replacement promptly.  Please refer to our return policy for more information.

Damaged in Shipping
If your shipment was damaged in transit, contact the Customer Service Center and we will gladly send you a replacement. Any product(s) returned must follow our Return policy.