uTalkALot.com Return and Exchange Policy

If you’re not 100% satisfied with your cell phone and plan purchase, you can request a full refund or exchange. Please follow the instructions below and return everything in original condition within the allotted time.

Terms and Conditions for Merchandise Refunds or Exchanges

If you are not satisfied with your purchase or any other offers available from uTalkALot.com, you may request a 100% refund of your purchase price.

To exchange your cell phone or wireless device for a different model, you must contact uTalkALot.com's Customer Service Department within 14 days of your activation or process date to obtain a Return Authorization (RA) number.

Please note, in the event you cancel your wireless service, you may be charged by the wireless carrier for services used during your trial period.  Their fees will be prorated based on the monthly service costs.  Additionally, your credit card on file with uTalALot.com will be charged for any equipment that is not returned in accordance with this policy.

Once we receive your original phone and verify it is in its original, like new condition, we will process and ship your replacement phone immediately. To avoid any unnecessary charges and be eligible for a full refund for your original wireless device, you must ensure that we receive your original device in original, new condition with all of the product literature, manufacturer packaging and parts included in your shipment, within 30 days of your activation or process date. If we do not receive your original device within the 30 day period and/or it is not returned in original condition, you will not be eligible for a full refund and may be charged full retail price.

Equipment Condition

All returned merchandise is subject to inspection and must be returned in original, like new condition including all of the components within the original box. At our discretion, your return may be declined due to cosmetic or internal damage to the device(s), parts, manufacturer packaging/literature, etc., thus resulting in a partial credit or you may be required to reimburse the full retail price. 

Return Shipping

A prepaid, self-addressed return shipping label is included with each package. Please refer to the instructions on the back of this label to return the package and save your tracking number. We are not responsible for lost products without a signed proof of delivery. Shipping charges are your responsibility should you choose to use a different shipment company.  We suggest using a shipping method that is traceable.

Fees Charged by Wireless Providers

If you signed a contract for a new account with one of our wireless providers, and do not wish to keep the service, it is your responsibility to contact the wireless provider to cancel your account as uTalkALot.com cannot do that for you. You are required to contact the wireless provider directly regarding any prorated activation fees, monthly usage costs, taxes, and/or early termination fees that may be owed.

Our wireless providers do not charge a termination fee if you cancel a new account within the first 14 days (30 days for our California Customers) of establishing a new contract; however, if you return a wireless device and do not deactivate your service with your wireless service provider, you may be charged monthly usage costs, taxes, and/or early termination fees as agreed upon within the wireless provider Terms & Conditions at the point of purchase.

Return Processing Time

Upon receipt of your return package, we will process your returned item(s) within 48 business hours. If your return is accepted, you will receive a credit confirmation via email. If there are any issues or problems with your return, we will notify you via telephone or email. If you meet all the requirements of our return policies, we will refund the equipment purchase price, after any necessary deductions, to the credit/debit card account used for the original transaction. Shipping charges are not refundable.